Refund policy
Satisfaction Assured
We offer free exchanges, the cost of returns is calculated USD 8.5 plus 15% restocking fee.
Your satisfaction is our success. If you wish to return or exchange any item please do so within 7 days of delivery. You can start the return process here: https://www.foundmyanimal.com/account and login with the email you used to make the purchase.
We pride ourselves on our super easy exchange policy. Please initiate a return (as explained above) and then contact us.
You will be responsible for the cost of postage/courier for returned or exchanged goods unless the original item was shipped in error.
Free Shipping applies to orders that are not returned for a refund. Refund requests will be honored and processed less the shipping cost. All International customers will need to cover the cost of Duties & Taxes associated with their order.
Once an order has begun production, we are unable to cancel. If you have made an error in sizing or wish to update your order, please contact us as soon as possible to ensure changes are made. We are not responsible for refunding orders used for photoshoots over $250.00. If you are a stylist and would like to request photo samples, please email us found@foundmyanimal.com
*Production times may exceed our standard 7 day production time on embroidered items. If you need an order expedited, please contact us.*
How to return an item
Please re-package your item carefully so that it returns to us undamaged. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves.
International exchanges will be charged shipping fees
Faulty Items
Our products are designed to last and last. If your item fails to exceed your expectations please contact us at found@foundmyanimal.com to determine next steps.
We embrace oxidation, fraying and fading as a beautiful aspect of our products. Oxidation on Brass/Bronze harware parts are a mere natural process that occurs. If you prefer shiny hardware, please purchase Brass Cleaner at your local hardware store!
Returns Shipping Address
Found My Animal Factory
86 Smith Ave
Kingston, NY, 12401
Any item purchased from one of our retailers must be returned or exchanged through that retailer. All our products are handcrafted to order and require time to produce.
All orders lost by postage carriers will be honored with a replacement. We do not offer refunds on lost packages or the replacements issued. Additionally, all International orders returned to sender will need to pay the cost of shipping to re-send.
